Question 1

How does OdisAI handle calls?

Accepted Answer

OdisAI uses advanced AI voice technology to answer calls naturally, just like a trained receptionist. It can schedule appointments, answer common questions about your clinic, take messages, and route urgent calls to your team.

Question 2

Will pet parents know they're talking to an AI?

Accepted Answer

Our AI is designed to sound natural and warm. Most callers don't realize they're speaking with AI—but we can configure transparent disclosure if your clinic prefers it.

Question 3

How does it integrate with my practice management system?

Accepted Answer

We currently offer deep integration with IDEXX Neo, with more PIMS integrations coming soon. The AI can check availability, book appointments, and log call notes directly in your system.

Question 4

What happens if the AI can't answer a question?

Accepted Answer

The AI gracefully routes complex or urgent calls to your team. It can take a message, schedule a callback, or transfer directly—whatever workflow you prefer.

Question 5

How long does setup take?

Accepted Answer

Most clinics are fully live within 48 hours. We handle the technical setup and train the AI on your clinic's specific information, services, and scheduling rules.

Question 6

Can it handle after-hours calls?

Accepted Answer

Absolutely. OdisAI works 24/7, so pet parents can schedule appointments or get answers even when your clinic is closed.